[chuug] Adelphia (comcast?) cable modem issues?

Tue Dec 5 11:03:43 EST 2006

there was a story in last Friday's Daily Progress about the cable modem 
snafu.

Call the paper and see if they can direct you to the writer.  We (the 
comcast users) need a SIG forum where we can consolidate complaints.

I was thinking that the CHUUG web site would be a good independent site to 
consolidate Comcast problems and info.

The cable support line person I talked to said Cville was already converted 
over to ComCast.

Our family had no cable and no internet all weekend.  We lost it during the 
windstorm at noon on Friday.  The company wouldn't send a repair person out 
on the weekend unless "10 customers called within 15 minutes".  This makes 
it an area problem.  We only had 3-4 neighbors without any service.  We 
were reconnected Monday at 11am.

cheers,

rich

rich.gregory at virginia.edu              Small 111 / Thornton B211
http://www.people.virginia.edu/~rtg2t  434-989-8857-cell 982-5677-fax

On Tue, 5 Dec 2006, Russ Bazydlo wrote:

> Lsp'ers,
>
> I thought I would finally chime in on the Adelphia Cable modem issue that
> was discussed last week.
>
> My cable internet access has been out since last Monday, this makes it over
> a week.  I too have called to complain and all they have told me is that
> "the network is down in your area and we have no timeframe for when it will
> be back up."  Does anyone else find this to be ridiculous???  If my systems
> were down for more then a day (and even that is a stretch) there would be
> problems.  I work from home quite often and haven't been able to due to
> this.
>
> They also told me that when the service comes back up that I could call
> customer accounts and get my bill credited for the down time.  I am highly
> encouraging anyone who is having this problem to do so.  If they credit my
> account $10 it may not make a big difference for them, but if they have to
> pay out a lot of money in credit maybe they will realize that they need to
> get their act together.
>
> Obviously this has annoyed me, I just wanted to give my two cents in the
> matter.
>
> Thanks,
>
> Russ Bazydlo
> Administrator - Learning Management Systems
> University of Virginia
> Instructional Design/Educational Technologies Center
> School of Continuing & Professional Studies
> rbazydlo at virginia.edu
> v. 434-982-5258
> f. 434-982-5335
> http://www.uvaonline.org
>
>
>
> -----Original Message-----
> From: uva-lsp-bounces at list.mail.virginia.edu
> [mailto:uva-lsp-bounces at list.mail.virginia.edu] On Behalf Of Howard Powell
> Sent: Tuesday, November 28, 2006 10:09 PM
> To: uva-lsp at list.mail.virginia.edu
> Subject: [uva-lsp] Adelphia (comcast?) cable modem issues?
>
> Is anyone else having issues with Adelphia (or is it comcast now?) cable
> modem service?
>
> Since last week I've been having issues getting to certain sites, like
> http://www.virginia.edu.  Other sites within the virginia domain work
> (like http://www.astro.virginia.edu).
>
> Traceroute shows some funky stuff going on:
>
> hbp4c$ traceroute www.virginia.edu
> traceroute to www.virginia.edu (128.143.22.36), 64 hops max, 40 byte packets
> 1  dd-wrt (192.168.1.1)  2.611 ms  1.160 ms  1.020 ms
> 2  * * *
> 3  67.20.33.69 (67.20.33.69)  13.649 ms  8.906 ms  9.153 ms
> 4  68.168.17.46 (68.168.17.46)  12.664 ms  12.665 ms  11.951 ms
> 5  unk-426d0ea5.adelphiacom.net (66.109.14.165)  10.444 ms  10.006 ms
> 8.924 ms
> 6  so-0-1-0.c0.atl90.twc-core.net (66.109.0.105)  24.903 ms  25.969 ms
> 24.243 ms
> 7  as-0-0.c1.dfw91.twc-core.net (66.109.0.17)  54.498 ms  45.934 ms
> 46.070 ms
> 8  ae-1-0.p0.dfw91.twc-core.net (66.109.3.78)  45.396 ms  47.358 ms
> 49.954 ms
> 9  4.78.61.9 (4.78.61.9)  45.332 ms * ge-6-4.car3.dallas1.level3.net
> (4.78.61.5)  56.765 ms
> 10  * * ae-32-54.ebr2.dallas1.level3.net (4.68.122.126)  50.506 ms
> 11  * ae-1-100.ebr1.dallas1.level3.net (4.69.132.45)  53.297 ms *
> 12  ae-3.ebr1.atlanta2.level3.net (4.69.132.82)  54.571 ms  50.305 ms
> ae-2.ebr1.washington1.level3.net (4.69.132.86)  58.980 ms
> 13  ae-2.ebr1.washington1.level3.net (4.69.132.86)  46.749 ms * *
> 14  virginia-te.car1.washington1.level3.net (4.79.228.74)  49.332 ms
> ae-11-55.car1.washington1.level3.net (4.68.121.146)  49.280 ms *
> 15  virginia-te.car1.washington1.level3.net (4.79.228.74)  57.365 ms
> 49.164 ms *
> 16  * carruthers-6509a-x.misc.virginia.edu (128.143.222.92)  51.652 ms *
> 17  carruthers-6509a-x.misc.virginia.edu (128.143.222.92)  63.823 ms *
> 50.426 ms
> 18  * * *
> 19  * *^C
>
> If I fire up vpn, all these issues go away and I can traceroute in about
> 4 hops.
>
> Before I call and spend an hour on hold with the tech, I just wondered
> if anyone else has had this issue or knows anything about whats going on
> here.
>
> Thanks!
> H
>
>
>
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